Clearinghouse Reporting Hub - Notice history

All systems operational

Website - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

API - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

Authentication - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

SFTP File Submission - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

SFTP Outbound Reports - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

Notifications - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

Tableau Analytics - Reports - Operational

100% - uptime
Aug 01, 2025
Sep 01, 2025
Oct 31, 2025

Notice history

Oct 01, 2025

Weekly Scheduled Maintenance Wednesday 10/29/2025
  • Completed
    October 29, 2025 at 10:00 AM
    Completed
    October 29, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    October 29, 2025 at 7:00 AM
    In progress
    October 29, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 29, 2025 at 7:00 AM
    Planned
    October 29, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 10/22/2025
  • Completed
    October 22, 2025 at 10:00 AM
    Completed
    October 22, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 7:00 AM
    In progress
    October 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 7:00 AM
    Planned
    October 22, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

AWS Outage - Possible Impact to Distributor Clearinghouse Reporting Applications
  • Resolved
    Resolved

    AWS outage resolved on 10/20/25 @ 06:53pm Eastern.

  • Monitoring
    Monitoring

    AWS has implemented a fix and we are currently monitoring the result.

  • Identified
    Identified

    AWS is continuing to work on a fix for this.

  • Investigating
    Investigating

    We want to inform you about a reported AWS outage that may impact Distributor Clearinghouse Reporting applications. Our engineering team is actively monitoring the situation and working to assess any potential effects on our services.

    Our teams are in close communication with AWS and will provide updates as we learn more.

    We appreciate your patience and understanding.

Weekly Scheduled Maintenance Wednesday 10/15/2025
  • Completed
    October 15, 2025 at 10:00 AM
    Completed
    October 15, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 7:00 AM
    In progress
    October 15, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 7:00 AM
    Planned
    October 15, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Clearinghouse Reporting Outage
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Clearinghouse Reporting is currently experiencing an outage. During this event, users may encounter the following issues:

    • Inability to log in or access submission data and reports.

    • Inability in submitting data.

    • Lack of notification updates on submissions.

    Our team is actively working on resolving these issues, and we will provide updates as they become available. Thank you for your patience.

Sep 01, 2025

Weekly Scheduled Maintenance Wednesday 9/24/2025
  • Completed
    September 24, 2025 at 10:00 AM
    Completed
    September 24, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 24, 2025 at 7:00 AM
    In progress
    September 24, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 7:00 AM
    Planned
    September 24, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 9/17/2025
  • Completed
    September 17, 2025 at 10:00 AM
    Completed
    September 17, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 17, 2025 at 7:00 AM
    In progress
    September 17, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 17, 2025 at 7:00 AM
    Planned
    September 17, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 9/10/2025
  • Completed
    September 10, 2025 at 10:00 AM
    Completed
    September 10, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 10, 2025 at 7:00 AM
    In progress
    September 10, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 7:00 AM
    Planned
    September 10, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 09/03/2025
  • Completed
    September 03, 2025 at 10:00 AM
    Completed
    September 03, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 03, 2025 at 7:00 AM
    In progress
    September 03, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 03, 2025 at 7:00 AM
    Planned
    September 03, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Aug 01, 2025

Weekly Scheduled Maintenance Wednesday 8/27/2025
  • Completed
    August 27, 2025 at 10:00 AM
    Completed
    August 27, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 7:00 AM
    In progress
    August 27, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 7:00 AM
    Planned
    August 27, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 8/20/2025
  • Completed
    August 20, 2025 at 10:00 AM
    Completed
    August 20, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 20, 2025 at 7:00 AM
    In progress
    August 20, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 7:00 AM
    Planned
    August 20, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 8/13/2025
  • Completed
    August 13, 2025 at 10:00 AM
    Completed
    August 13, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 13, 2025 at 7:00 AM
    In progress
    August 13, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 13, 2025 at 7:00 AM
    Planned
    August 13, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Weekly Scheduled Maintenance Wednesday 8/6/25
  • Completed
    August 06, 2025 at 10:00 AM
    Completed
    August 06, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 06, 2025 at 7:00 AM
    In progress
    August 06, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 06, 2025 at 7:00 AM
    Planned
    August 06, 2025 at 7:00 AM

    We will begin our normal Wednesday maintenance period promptly at 3:00 AM ET. We expect to return to online status at or before 6:00 AM ET. During this time services may be unavailable.

Aug 01, 2025 to Oct 01, 2025

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